Privacy Policy

1. Introduction

TV Nederland ("we", "us", "our") places great value on protecting your personal data. In this privacy policy we explain which data we collect, why we do so, how we use that data and what rights you have. This policy applies to all services we offer through our website tv-nederland.com and our television services.

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws and regulations.

2. Who are we?

TV Nederland is responsible for processing personal data as described in this privacy policy.

• Company name: TV Nederland B.V.
• Address: Mediapark 1, 1217 WE Hilversum, the Netherlands
• Email: contact@tv-nederland.com
• Company registration: 12345678
• Data protection officer: contact@tv-nederland.com

3. Which data do we collect?

We may collect and process the following categories of personal data:

3.1 Data you provide to us

• First and last name
• Email address
• Phone number
• Address details
• Payment details (bank account number, credit card details)
• The content of messages you send us via the contact form, email or phone

3.2 Data collected automatically

• IP address
• Browser type and version
• Operating system
• Pages you visit on our website
• Date and time of your visit
• Referring website (the page you reached our site from)
• Viewing behaviour and preferences (which channels you watch and when)

4. What do we use your data for?

We use your personal data for the following purposes:

• Service delivery: Creating and managing your account, delivering our television services and processing payments.
• Communication: Answering your questions and requests, sending service messages about your subscription and informing you about changes to our services.
• Improvement: Improving our website and services based on user behaviour and feedback.
• Marketing: Sending newsletters and offers, only with your consent. You can unsubscribe at any time.
• Legal obligations: Meeting legal obligations, such as tax retention requirements and complying with court orders.

5. Legal grounds for processing

We process your personal data on the following legal grounds:

• Performance of a contract: Processing is necessary to perform the contract you have entered into with us (your subscription).
• Consent: For placing non-essential cookies and sending marketing messages we ask for your explicit consent.
• Legitimate interest: For improving our services and securing our systems.
• Legal obligation: Where we are legally required to process or retain data.

6. How long do we keep your data?

We do not keep your personal data longer than necessary for the purposes for which it was collected:

• Account data: For the duration of your subscription and up to 2 years after it ends.
• Payment data: 7 years after the transaction, in line with tax retention requirements.
• Contact form: Up to 1 year after your question is handled.
• Website statistics: Up to 26 months (anonymised).

7. Sharing data with third parties

We only share your personal data with third parties where this is necessary for our services or where we are legally required to do so. We never sell your data to third parties.

We work with the following categories of processors:

• Payment providers: To process your payments securely.
• Hosting providers: To host our website and services.
• Customer service software: To handle your questions.
• Analytics services: To analyse website usage (anonymised where possible).

We have data processing agreements in place with all processors to safeguard the security and confidentiality of your data.

8. Cookies

Our website uses cookies. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: These cookies are essential for the website to function and cannot be switched off.
• Analytical cookies: We use these cookies to understand how visitors use our website so we can improve it.
• Marketing cookies: These cookies are only placed with your explicit consent and are used to show relevant advertising.

You can adjust your cookie preferences at any time via the cookie settings on our website or by changing your browser settings.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. Our security measures include, among others:

• SSL/TLS encryption for all data transfer
• Encrypted storage of sensitive data
• Regular security audits and penetration tests
• Access control on a need-to-know basis
• Staff training in the area of data protection

10. Your rights

Under the GDPR you have the following rights regarding your personal data:

• Right of access: You can request which personal data we process about you.
• Right to rectification: You can request that incorrect data be corrected.
• Right to erasure: You can request that your data be deleted.
• Right to restriction: You can request that the processing of your data be restricted.
• Right to portability: You can request to receive your data in a common format.
• Right to object: You can object to the processing of your data.
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

You can submit your request by sending an email to contact@tv-nederland.com. We respond to your request within 30 days. To verify your identity we may ask you to include a copy of a valid ID, where you may redact your photo and national ID number.

11. Complaints

If you have a complaint about the way we handle your personal data, we would like to hear it. You can contact us at contact@tv-nederland.com. You also have the right to lodge a complaint with your national data protection authority.

12. Changes

We reserve the right to change this privacy policy. Changes are published on this page with an updated date at the top. For significant changes we will inform you by email or via a notice on our website. We recommend reviewing this privacy policy regularly.